The Resolution Center is administered by X2 Logistics Networks management. It is a benefit for all enrolled offices of member companies of the X2 Logistics Network.
Our belief and focus is on professionalism and our experience within this industry proves that if companies participating within a network are professional and communicate effectively, many of the problems faced between agents that often turn into disputes can be reduced significantly.
All claims to X2 Logistics Networks must be filed within 150 days of the date of the unpaid invoice(s) and during the coverage period. No claims will be accepted for invoices less than 90 day old.
All claims must have substantial proof of sufficient communication between the claimant and debtor prior to the claim. Failure to show proof of effective communication between both parties prior to the claim will result in claims being rejected.
When submitting a claim, the reporting member must complete all fields in the below X2 Protection Claim Form along with all supporting documents such as invoices, statement of account, master and house shipping documents (MAWB, HAWB, MB/L, HB/L), delivery receipts, communications, etc.
The above must be supplied as the X2 Management will be required to review the entire file before approving.
Please click below for the X2 Protection Claim FormX2 Protection Claim Form
Please select the company you wish to raise the claim against and the below details: